Responsible Gambling
Responsible Gambling at Captain Spins Casino
Playing It Safe — Because We Care About More Than Just the Game
At Captain Spins Casino, we believe that gambling should always be fun, entertaining, and — above all — safe. Whether you're spinning the pokies on a Friday night or trying your luck at the tables, we want every session to be a positive experience. We're proud to serve Kiwi players across New Zealand, and with that comes a genuine responsibility to look after our community.
This page is here for every punter who wants to stay in control, for those who feel things might be getting a little out of hand, and for anyone supporting a friend or whānau member through a difficult time. There's no judgment here — only support.
Understanding Problem Gambling is a popular pastime in New Zealand, and for the vast majority of players, it stays exactly that — a pastime. But for some, what starts as a bit of fun with the pokies can gradually become something harder to manage.
Problem gambling isn't a sign of weakness or a character flaw. It's a recognised condition that can affect anyone, regardless of age, background, or experience. The earlier it's identified, the easier it is to address.
Ask yourself the following questions honestly:
- Do you find yourself spending more money on gambling than you intended?
- Have you tried to cut back on gambling but struggled to do so?
- Do you gamble to escape stress, anxiety, or difficult emotions?
- Have you borrowed money or sold belongings to fund your gambling?
- Has gambling caused tension with family, friends, or your employer?
- Do you feel restless or irritable when you try to stop?
- Do you find yourself chasing losses, believing the next spin will turn things around?
If you answered yes to any of these, it may be time to take a step back and use the tools available to you. There's absolutely no shame in reaching out — in fact, it takes real strength.
Our Responsible Gambling Tools
Captain Spins Casino provides a suite of practical, easy-to-use tools designed to keep you in control of your gambling at all times. These tools are available directly from your account settings, or you can contact our support team to activate them at any time.
Deposit Limits
One of the most effective ways to stay on top of your spending is to set a deposit limit. This caps the amount of NZ$ you can deposit into your account over a chosen time period.
| Limit Type | Time Period |
|---|---|
| Daily Limit | Resets every 24 hours |
| Weekly Limit | Resets every 7 days |
| Monthly Limit | Resets every 30 days |
You can set or reduce your deposit limit at any time, and the change takes effect immediately. Increasing a limit, however, requires a cooling-off period before it comes into force — this is intentional, giving you time to reflect before committing to higher spending.
Loss Limits
Similar to deposit limits, a loss limit caps the total amount you can lose within a defined period. Once you reach your loss threshold, you'll be prevented from placing further bets until the limit resets. This tool is particularly useful for punters who want a hard boundary on their downside.
Session Time Limits
It can be surprisingly easy to lose track of time when you're enjoying the pokies. Our session time limits allow you to cap how long you spend gambling in a single sitting. When your session limit is reached, you'll be logged out automatically. You can also enable on-screen reminders that pop up at intervals to let you know how long you've been playing.
Reality Checks
A reality check is a gentle on-screen prompt that appears at regular intervals during your session. It displays how long you've been playing and how much you've won or lost during that time. Think of it as a friendly tap on the shoulder — a reminder to pause, breathe, and decide whether you'd like to continue.
Cooling-Off Period
If you feel like you need a short break from gambling without committing to a full account closure, a cooling-off period is the right tool. You can apply a temporary pause on your account for a set number of days — typically ranging from 24 hours up to several weeks.
During a cooling-off period, you will not be able to log in or place any bets. Your account remains intact, and you can return once the cooling-off period has ended. This is a great option if you've had a tough run and just need a bit of breathing room.
Self-Exclusion
For players who feel they need a longer or more permanent break, self-exclusion is available. This tool allows you to close your Captain Spins Casino account for an extended period — from several months up to a permanent ban.
Here's how self-exclusion works:
- You choose the duration of your exclusion.
- Your account is immediately.
- You will not receive any promotional emails or bonus offers during this time.
- You will not be able to reopen your account until the exclusion period has fully.
- If you choose permanent self-exclusion, reactivation requires a mandatory reflection period and.
We take self-exclusion seriously. Once applied, it cannot be reversed early — this is by design, to protect you during a vulnerable period.
If you would like to self-exclude, please contact our support team directly or use the self-exclusion option within your account settings.
Setting Limits on a New Account
We encourage all new players to set their deposit and session limits before they start playing. It takes less than two minutes and can make a significant difference to your long-term experience on the platform. Head to Account Settings > Responsible Gambling to get started.
Support for Friends and Whānau
Problem gambling doesn't only affect the individual — it can ripple out to everyone close to them. If you're concerned about a friend, partner, or family member, there are steps you can take.
- Talk to them openly and without judgment. Let them know you're coming from a place of care, not criticism.
- Encourage them to use the responsible gambling tools available on their account.
- Seek guidance from a professional support service (see below) — many of these services also offer support to the people around a problem gambler, not just the gambler themselves.
New Zealand Helplines and Support Services
If you or someone you know needs help, please reach out to one of the following New Zealand-based organisations. All services are free, confidential, and available to anyone.
Problem Gambling Foundation of New Zealand.
Free helpline available 24 hours a day, 7 days a week.
Phone: 0800 664 262
Offers counselling, advice, and support for problem gamblers and their families.
Gambling Helpline.
Phone: 0800 654 655
Text: 8006
A free, confidential service providing immediate support and referrals to local services across New Zealand.
Lifeline.
Phone: 0800 543 354
Available 24/7 for emotional support and crisis counselling. Not gambling-specific, but well equipped to help with the emotional distress that can accompany problem gambling.
1737 — Need to Talk?
Phone or text: 1737
A free service available 24/7, connecting you with a trained counsellor. Ideal if you're not sure where to start.
The Regulatory Framework in New Zealand
Gambling in New Zealand is regulated under the Gambling Act 2003. Oversight of gambling activities is the responsibility of the Department of Internal Affairs and the Gambling Commission New Zealand. These bodies set the standards for responsible gambling practices and ensure that operators meet their obligations to protect players.
Captain Spins Casino is committed to complying with all applicable standards and supporting the framework designed to keep gambling safe and fair for Kiwi players.
Our Commitment to You
We'll never pressure you to gamble more than you're comfortable with. We don't measure success by how much a player deposits — we measure it by whether they're having a good time, staying in control, and coming back because they want to, not because they feel they have to.
Gambling should be entertaining, not stressful. It should add a bit of excitement to your day, not take something away from it.
If you ever feel that the balance has shifted — if the pokies stop feeling fun and start feeling like something else — please use the tools on this page. Reach out to our support team. Call the helpline. Talk to someone you trust.
You are more important than any jackpot.
Contact Our Responsible Gambling Team
Our dedicated support team is available around the clock to help you activate any of the responsible gambling tools described on this page, answer questions about your account, or simply listen if you need to talk.
You can reach us via live chat, email, or through the Help section within your account. We will always respond promptly and treat every conversation with the care and confidentiality it deserves.
