Privacy Policy

Captain Spins Casino – captainspinscasino-nz.com.

Effective Date: 28 May 2026.

Last Updated: 28 May 2026.

1. Introduction

Welcome to Captain Spins Casino. We are committed to protecting the privacy and personal information of every punter who visits or uses our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access captainspinscasino-nz.com, register an account, play pokies or other casino games, make deposits or withdrawals, or contact our support team.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our services.

Captain Spins Casino operates primarily for players based in New Zealand. We take our obligations under New Zealand privacy law seriously, and this policy is designed to comply with the Privacy Act 2020 (New Zealand), which is the primary legislation governing the collection and handling of personal information in New Zealand. Where relevant, we also align our practices with internationally recognised data protection standards, including principles comparable to those found in the General Data Protection Regulation (GDPR) as a benchmark of best practice.

For any privacy-related queries, you may contact us at: [email protected].

2. Who We Are

Captain Spins Casino is an online gambling platform offering pokies, table games, live dealer experiences, and other casino entertainment targeted at adult players in New Zealand. References to "we," "us," or "our" throughout this policy refer to Captain Spins Casino and its operating entity. References to "you" or "your" refer to any individual who accesses our website, creates an account, or otherwise interacts with our services.

3. Applicable Law and Regulatory Framework

We operate with reference to the following legal and regulatory frameworks:

Privacy Act 2020 (New Zealand): The cornerstone of our data handling obligations. This Act establishes Information Privacy Principles (IPPs) that govern how personal information is collected, stored, used, and disclosed.
Gambling Act 2003 (New Zealand): Governs gambling activities in New Zealand and informs our obligations around responsible gambling, record-keeping, and player protection.
Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act): Requires us to collect and verify identity information and maintain records for compliance purposes.
Department of Internal Affairs (DIA): The principal regulatory authority overseeing gambling activity and compliance in New Zealand.
Gambling Commission NZ: Provides oversight and adjudication relevant to gambling licensing and conduct.

We collect only the personal information necessary to fulfil our legal obligations, deliver our services, and protect our players.

4. Information We Collect

We collect personal information from you in several ways:

4.1 Information You Provide Directly

Account registration details: Full name, date of birth, email address, physical address, phone number, and chosen username.
Identity verification documents: Copies of government-issued ID (passport or driver's licence), proof of address (utility bill or bank statement), and, where required, source-of-funds documentation. This is required under our AML/CFT obligations.
Payment information: Details related to your chosen payment method, which may include POLi bank transfer details, Visa or Mastercard card numbers (partially masked), Neosurf voucher codes, cryptocurrency wallet addresses, or bank account details for direct bank transfers. We do not store full card numbers on our servers.
Communications: Any messages, emails, or chat transcripts you send to our support team.
Responsible gambling information: Any self-exclusion requests, deposit limits, or other responsible gambling preferences you set.

4.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data, including:

IP address and approximate geographic.
Browser type and.
Device type and operating.
Pages visited, time spent on each page, and navigation.
Session identifiers and login.
Referring website or link.

This information is collected via cookies and similar tracking technologies (see Section 10 for more detail).

4.3 Information from Third Parties

We may receive information about you from third parties, including:

Identity verification and Know Your Customer (KYC) service.
Payment processors and financial.
Fraud prevention and AML screening.
Responsible gambling databases, including self-exclusion.

5. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
Account creation and management	Contractual necessity
Identity verification and KYC compliance	Legal obligation (AML/CFT Act)
Processing deposits and withdrawals in NZD	Contractual necessity
Providing access to pokies and casino games	Contractual necessity
Fraud detection and prevention	Legitimate interest / Legal obligation
Responsible gambling monitoring and enforcement	Legal obligation / Legitimate interest
Sending transactional communications (e.g. withdrawal confirmations)	Contractual necessity
Sending promotional communications (where consented)	Consent
Improving our website and gaming experience	Legitimate interest
Complying with regulatory and legal obligations	Legal obligation
Resolving disputes and enforcing our Terms and Conditions	Legitimate interest

We will never use your personal information for purposes incompatible with those listed above without first notifying you and, where required, obtaining your consent.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients:

Identity and KYC verification providers: To confirm your identity and comply with our AML/CFT obligations.
Payment processors: Including providers facilitating POLi transfers, card payments via Visa and Mastercard, Neosurf processing, cryptocurrency transactions, and bank transfers. These parties receive only the data necessary to complete your transaction.
Fraud prevention and risk management services: To protect the integrity of our platform and our players.
Regulatory and law enforcement authorities: Including the Department of Internal Affairs, the Gambling Commission NZ, the New Zealand Police, or other government bodies, where we are legally required or permitted to do so.
Technology and hosting providers: Who support our website infrastructure, ensuring appropriate data processing agreements are in place.
Responsible gambling organisations: In circumstances where we have a legal or ethical duty to refer or report, such as mandatory reporting obligations.
Professional advisors: Including lawyers, auditors, and insurers, where required for legitimate business operations.

All third parties with whom we share data are required to handle your personal information securely and in accordance with applicable law.

7. International Data Transfers

Our primary operations are focused on serving players in New Zealand, and we aim to store and process data locally or within jurisdictions that provide equivalent levels of data protection. If personal information is transferred outside New Zealand, we take steps to ensure that appropriate safeguards are in place, consistent with the requirements of the Privacy Act 2020 and Principle 12 of the Information Privacy Principles, which addresses the disclosure of information to overseas recipients.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account and transaction records: Retained for a minimum of seven (7) years following account closure, in line with AML/CFT Act requirements.
Identity verification documents: Retained for the duration required by applicable AML regulations.
Support communications: Retained for up to three (3) years after the interaction, unless a longer period is required for dispute resolution.
Marketing consent records: Retained for as long as we rely on that consent, plus a reasonable period thereafter.

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights Under the Privacy Act 2026

As a New Zealand resident, you have the following rights in relation to your personal information:

Right of access: You may request a copy of the personal information we hold about you.
Right of correction: You may request that we correct any personal information that is inaccurate, out of date, incomplete, or misleading.
Right to complain: If you believe we have breached the Information Privacy Principles, you have the right to make a complaint to us, and if unresolved, to the Office of the Privacy Commissioner (OPC) of New Zealand.
Right to withdraw consent: Where we process your data based on consent (such as for marketing emails), you may withdraw that consent at any time.
Right to object to direct marketing: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 20 working days, in line with the timeframes set out in the Privacy Act 2020.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and gather analytics data. The types of cookies we use include:

Strictly necessary cookies: Essential for the website to function correctly, including session management and security features. These cannot be disabled.
Performance and analytics cookies: Help us understand how punters navigate our site, which pages are most popular, and where we can improve. This data is aggregated and anonymised where possible.
Functional cookies: Allow us to remember your preferences, such as language settings or login details.
Marketing and targeting cookies: Used to deliver relevant promotional content where you have provided consent. You may opt out of these at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

11. Security of Your Personal Information

We implement robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

Secure Sockets Layer (SSL) encryption across our.
Encrypted storage of sensitive personal and financial data.
Restricted internal access to personal information on a need-to-know.
Regular security assessments and.
Staff training on data protection.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Captain Spins Casino account and to contact us immediately if you suspect any unauthorised activity.

12. Responsible Gambling and Data Use

We take responsible gambling seriously. As part of our commitment to player wellbeing, we may use your account data — including deposit patterns, session frequency, and gameplay behaviour — to identify signs of problem gambling. Where we identify concerns, we may:

Contact you directly with responsible gambling.
Apply temporary or permanent account.
Refer information to responsible gambling support services where legally.

If you are concerned about your gambling behaviour, we encourage you to contact the Problem Gambling Foundation of New Zealand on their free helpline: 0800 664 262. This service is free, confidential, and available to all New Zealand residents.

You may also use our in-platform tools to set deposit limits, cooling-off periods, or to self-exclude from our services entirely. These tools are available in your account settings or by contacting [email protected].

13. Children and Minors

Our services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information or has accessed our platform, we will take immediate steps to close the account and delete the relevant data. If you believe a minor has registered on our platform, please contact us at [email protected] immediately.

14. Links to Third-Party Content

Our website may contain references to or integrations with third-party payment services and software providers. This Privacy Policy applies only to Captain Spins Casino and our own data practices. We are not responsible for the privacy practices of third-party providers, and we encourage you to review their respective privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you by posting a prominent notice on our website or by sending you an email to the address associated with your account. The updated policy will take effect from the date indicated at the top of the page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our Privacy Team:

Email: [email protected].

Website: captainspinscasino-nz.com.

We aim to resolve all privacy enquiries within 20 working days.

If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of New Zealand, which is the independent government authority responsible for overseeing compliance with the Privacy Act 2020.